Terms of Service – Footwear for Women,Men, and Kids ISOREL

These Terms of Service (“Terms”) govern your access to and use of the website operated by Sorelx (“we”, “us”, “our”) and all related services, including the purchase of footwear products (“Products”) through our platform. By accessing our website, creating an account, or placing an order, you (“you”, “your”) agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not use our website or services.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our services and purchase Products. If you are accessing our website on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” will refer to the entity.

2. Product Information

We specialize in offering a curated selection of footwear, including casual, outdoor, and lifestyle shoes. We strive to provide accurate and up-to-date information about our Products, including descriptions, sizes, colors, and pricing. However, minor variations in color, texture, or design may exist due to manufacturing processes or display settings. Such variations do not constitute a defect or breach of these Terms. We reserve the right to modify or discontinue any Product at any time without prior notice.

3. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the Products listed in your order. We reserve the right to accept or reject any order for any reason, including but not limited to product unavailability, pricing errors, or suspicion of fraudulent activity. A contract between you and us is formed only when we send you an order confirmation email. We may cancel your order if we are unable to verify your payment or shipping information, and we will notify you of such cancellation via email.

4. Pricing and Payment

All prices displayed on our website are in the currency specified at checkout and are subject to change without notice. Prices do not include shipping costs or applicable taxes, which will be added to your order total at checkout. We accept major credit cards, debit cards, and other payment methods as displayed on our website. You represent and warrant that the payment information you provide is accurate, complete, and authorized for use. We reserve the right to suspend or cancel your order if payment is not authorized or is declined.

5. Shipping and Delivery

We will ship Products to the shipping address you provide during checkout. You are responsible for ensuring the accuracy and completeness of your shipping address. Standard shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control. We are not liable for any losses, damages, or costs arising from shipping delays or lost packages, except as required by law. Title and risk of loss for Products pass to you upon delivery to the carrier.

6. Returns and Refunds

We want you to be satisfied with your purchase. You may return unused, unworn, and undamaged Products in their original packaging within 30 days of delivery for a refund or exchange. Clearance items are final sale and cannot be returned. To initiate a return, contact our customer service team with your order number and reason for return. We will provide you with return instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong product, defective item). Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned Products.

7. Intellectual Property

All content on our website, including text, images, graphics, logos, and product designs, is the property of Sorelx and protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or use any of our content without our prior written consent. You may not use our trademarks or logos in connection with any product or service that is not ours, or in any way that may cause confusion or dilution of our brand.

8. User Conduct

You agree to use our website and services only for lawful purposes. You may not:

Use our website to engage in any illegal, harmful, or infringing activity;
Submit false, misleading, or fraudulent information;
Interfere with the security or functionality of our website;
Access or attempt to access unauthorized areas of our website;
Reproduce or distribute our content without permission.

We reserve the right to suspend or terminate your account and access to our website if you violate these Terms.

9. Disclaimers of Warranties

OUR WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUR PRODUCTS WILL MEET YOUR EXPECTATIONS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SORELX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL PURCHASE PRICE YOU PAID FOR THE PRODUCTS AT ISSUE.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. We will notify you of changes by posting the updated Terms on our website with a revised effective date. Your continued use of our website after the effective date of the updated Terms constitutes acceptance of the changes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is registered, without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the courts of the relevant jurisdiction.

13. Contact Us

For questions about these Terms, contact our customer service team at support@sorelx.us or 3rd Floor, L9, Ganxi Wanshanghong Commercial & Logistics Center, 1888 Xiannvhu Avenue, Xiannvhu District, Xinyu City, Jiangxi Province.