At Sorelx, we are committed to providing you with a smooth and reliable shopping experience. This Shipping Policy outlines how we handle orders placed through this website or via affiliate links, covering our shipping processes, processing times, and related information.
- Order Processing
Orders are typically processed within 1 to 3 business days after payment confirmation.
During peak shopping seasons or promotional events, the time required to process orders may be slightly extended.
- Shipping Methods and Delivery Times
We partner with trusted carriers to ensure the timely delivery of your items. Estimated delivery times are as follows:
Standard Shipping: 7 to 15 business days
Note: The delivery times listed above are estimates; actual delivery times may vary due to external factors such as weather conditions, public holidays, or carrier delays.
- Shipping Fees
Shipping fees are automatically calculated at checkout based on your delivery address and the shipping method you select.
Free shipping may be offered for specific products or during certain promotional events.
- Affiliate Products
As part of the “Associates Program” and other affiliate initiatives, some products displayed on this website are sold and shipped directly by third-party retailers. In such cases:
Shipping rates, delivery times, and shipping policies are determined by the respective retailer.
Please ensure you review the shipping details listed on the retailer’s product page before making a purchase.
- Order Tracking
Once your order has shipped, you will receive a tracking number (if applicable) via email. You can use this number to track the delivery status of your order online.
- Shipping Restrictions
International shipping may not be available for certain perishable items.
We are unable to ship to P.O. boxes or to restricted areas where our carriers cannot deliver.
- Damaged or Lost Packages
If you receive a damaged package, please contact us within 7 days of receipt and provide photographs of the damaged item(s) and the outer packaging.
In the event that a package is lost, we will actively assist the carrier in conducting an investigation and work to resolve the issue for you as quickly as possible.